Frequently Asked Question About NEWUNOOR

General Questions

Is it a factory or a trading company?

Source factory, and have a perfect supply chain system resources

Are the products certified?

our products have been certified by TUV:CE, CB,SASO, SAA, RoHS and BIS certificates

Have their own core product development capabilities?

We have our own R&D department and have more than 10 years of rich experience in the field of outdoor lights.

Production delivery time

25-35 days after order confirmation

Payment Method

TT OR LC 30% deposit, final payment before shipment

Sales Questions

Can my special brand logo be printed on the product?

We can provide OEM service to our customers, printing logo and customized color box packaging according to requirements.

Can you provide SKD for overseas factories?

Finished products and SKD are both available, according to the customer’s needs

Whether it is possible to develop products in response to customer market needs

We have rich experience in customizing products and can design details according to the requirements to help our partners to get orders, there will be tooling costs incurred

For customer product design, they want to produce it in the country, can export molds?

Our factory has its own mold division, we can accept the sale of molds, and it is very flexible to cooperate with us.

For multiple suppliers' cargo, can you help to arrange the loading and shipment of cargo together with receiving

We often help our foreign buyer friends to collect goods from other suppliers and our own factory goods for consolidation and shipment.

What is the factory's product quality control system

Our products have a complete quality control system from incoming material to shipping. 1.incoming material inspection.

2,in-production inspection.

3,100% product inspection before leaving the warehouse.

Quality is the bottom line of our factory, not to bring any trouble to our partners.

After Purchase Questions

Product warranty, how to deal with product failure?

The warranty period of 3-5 years depends on different categories. If there are cases of failure, we will arrange for parts or finished products to be replaced in the first place, giving positive and proper treatment.

Is the factory's service to customers in place?

Our company’s main motto: Serving our customers well is our core work, and only when our customers make money can we make money and help them grow.

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